FAQs

1. What materials are your knives made from?

Our knives are made from high-quality stainless steel (such as German 1.4116 steel, Japanese premium steel, etc.), offering excellent sharpness, corrosion resistance, and durability. The handles are designed with ergonomics in mind and are made from materials like non-slip wood or ABS, ensuring safety and comfort during use.

2. Are your knives suitable for home use or professional chefs?

We offer a range of knives, from entry-level home kitchen knives to high-end knives for culinary enthusiasts and professional chefs. Each knife is carefully designed to meet the needs of users at different levels.

3. Can I put the knives in the dishwasher?

To prolong the lifespan of your knives, we do not recommend putting them in the dishwasher. We suggest washing them by hand and drying them immediately, avoiding prolonged exposure to water or high temperatures, which could damage the blade or degrade the handle.

4. Where do you ship from? Is there a shipping fee?

We have warehouses in multiple locations across the United States and offer free shipping within the U.S. Typically, you can expect delivery within 3-7 days (shipping to remote areas may not be available).

5. How long will it take for my order to ship?

Orders are generally shipped within 1-3 business days. During peak seasons or special promotions, there may be slight delays, but we will do our best to process your order quickly.

6. Do you offer returns or exchanges?

Yes. We offer a 30-day hassle-free return and exchange policy, as long as the product is unused and in its original packaging. If the knife has any quality issues, we will provide free returns or a refund.

7. How do I know which knife to choose?

We provide detailed descriptions of each knife’s intended use on the product pages, along with comparison guides to help you quickly identify the knife that suits your needs. If you're still unsure, feel free to contact our customer service team, and we’ll be happy to provide personalized recommendations.

8. How can I contact your customer service?

You can contact us via the following methods:

  • Live Chat (bottom right corner of the page)

  • Email: ignitedknife@outlook.com

  • Or leave a message on our social media platforms, and we will reply to you as soon as possible.